Troubleshooting Juciebox
JuiceBox LED Indicator
Color | Pattern | Meaning |
Blue | Flashing | Setup Mode |
Yellow | Solid | Booting after power (Note: During booting, solid Yellow may be followed by Purple before going to Setup Mode) |
Flashing | Vehicle plugged in, not charging (Note: EV not ready to charge or charging suspended (ToU) or in earlier releases: charging finished) | |
White | Solid | Online: Idle, vehicle not plugged in |
Purple | Solid | Offline: Idle, vehicle not plugged in |
Green | Solid | Vehicle finished charging (Note: Firmware release 1.0.30 only.) |
Long Flash (5-sec duration) | RFID authorized | |
Flashing | Vehicle charging | |
Red | Flashing | Error (Refer to error codes) |
# of Beeps (in Guide) | Error Type | Solution |
1 (Continuous tone-no breaks) | Ground Lost (Reconnect ground) | Check line and neutral connections as they may be reversed in the adapter or outlet. Unplug and reboot JuiceBox. If issue persists, please contact Support. |
1 (Repeating beep-short break) | GFI AutoTest Failure (JuiceBox system self-check failure) or Relay Stuck Open | Unplug JuiceBox for 30 mins to 1 hour. While unit is unplugged, please also power circuit breaker off and on. If issue persists, please contact Support. |
2 (short beeps, then break) | Car not obeying J1772. (Or plugged into something that’s not an EV). | Unplug and reboot JuiceBox. If issue persists, contact Support. |
3 (short beeps, then break) | GFI Trip (Check your connection) | Unplug from car in order to reset the GFI trip count to 0. If issue persists, contact Support. |
4 (short beeps, then break) | OverHeat | Move your JuiceBox to a cooler area, out of direct sunlight, or remove heating sources from area. The JuiceBox will automatically resume when it cools off. |
5 (short beeps, then break) | Relay Stuck Closed (Disconnect immediately. Contact support) | This error code indicates that the relay is stuck closed. Switch off the circuit breaker connected to your JuiceBox. Contact support for further assistance. |